Frequently Asked Questions
Welcome to the LuxeLenz FAQ. Here you’ll find answers to common questions about our real estate photo and video editing services.
- What services does LuxeLenz provide?
LuxeLenz specializes in professional real estate photo and video editing.
Our services include:
HDR Photo Editing
Single Exposure Editing
Flambient Photo Editing
Day-to-Dusk / Twilight Editing
Object Removal
Photo Manipulation
Real Estate Video Editing
Custom Photo & Video Editing - Who can use LuxeLenz services?
Our services are designed for:
Real Estate Agents
Realtors
Real Estate Agencies
Property Photographers
Property Managers
Builders and Developers
Real Estate Marketing Teams
Property Owners - Do you offer free samples?
Yes. LuxeLenz offers a First 5 Photos Free opportunity for eligible new customers.
You can submit your first five photos and evaluate the editing quality before proceeding with additional work.
Eligibility and other conditions may apply. - How do I submit my photos?
You can contact us through our website or use the available upload/contact options to submit your project details and photos.
If your files are too large to send through the available form, we may provide an alternative method for submitting them. - What type of photos can I send?
You can generally submit real estate property photographs for services such as HDR editing, single exposure editing, flambient editing, object removal, twilight editing, and other supported services.
For the best results, provide the highest-quality original files available. - What file formats do you accept?
We can work with commonly used image and video formats.
The supported formats may depend on the specific service and project requirements.
If you’re unsure whether your files are supported, contact us before submitting your project. - How long does photo editing take?
Turnaround time depends on the type of editing, number of photos and project complexity.
We will communicate the expected delivery timeframe for your project.
Larger or more complex projects may require additional time. - Can I request revisions?
Yes. If the delivered work does not match the agreed requirements, you can contact us with your revision requests.
The scope and number of revisions may depend on the specific project and service.
Requests that require work beyond the original instructions may be treated as additional work. - Can you remove unwanted objects from photos?
Yes. We offer object removal and photo manipulation services.
Examples may include removing unwanted objects, distractions, or other elements from a property image, depending on the complexity of the request. - Do you offer Day-to-Dusk editing?
Yes. We provide Day-to-Dusk / Twilight editing, which can transform suitable daytime property photographs into realistic dusk-style images.
The final result depends on the quality and composition of the original photograph. - Do you edit real estate videos?
Yes. We provide real estate video editing services.
The exact editing scope can vary depending on your footage and requirements.
Contact us with your project details for more information. - Can you follow my editing instructions?
Yes. We encourage customers to provide clear instructions, references, examples, or specific editing preferences.
This helps us understand the desired result and maintain consistency throughout the project. - Can you handle multiple properties or large projects?
Yes. You can contact us with your project volume and requirements.
For larger projects, we can discuss the workflow, expected turnaround, and other project details before work begins. - Do you keep my photos and project files?
We may temporarily retain submitted files and project information when reasonably necessary to complete your work, communicate with you, deliver the results, or maintain necessary business records.
We do not intentionally use your submitted files for unrelated purposes without appropriate permission.
For more information, please review our Privacy Policy. - Is my property information kept private?
We take reasonable measures to protect customer information and project files.
We do not sell or rent your personal information to third parties.
For more information about how we handle information, please review our Privacy Policy. - Do you provide online payment through the website?
No. LuxeLenz currently does not have an online payment or checkout system on the website.
Any payment arrangements, where applicable, are handled separately between LuxeLenz and the customer. - How can I contact LuxeLenz?
You can contact us through our website or using the contact details below:
Email: info@luxelenz.com
Phone / WhatsApp: +92 3457050828
You can also use our Contact Us page to send your project requirements. - What information should I provide when contacting you?
For a faster response, you can provide:
Your name
Email address
Phone or WhatsApp number
Type of service you need
Number of photos or videos
Editing requirements
Any reference images or instructions
Expected deadline, if applicable
The more details you provide, the easier it is for us to understand your project. - Can I request a custom editing service?
Yes. If you need an editing service that is not specifically listed on our website, contact us with your requirements.
We can review the project and let you know whether we can accommodate the request. - How do I get started?
Getting started is simple:
Step 1: Contact LuxeLenz with your project details.
Step 2: Send your photos, videos, or other relevant files.
Step 3: Tell us your editing requirements and preferences.
Step 4: We review your project and discuss the next steps.
For eligible new customers, you can also ask about our First 5 Photos Free offer.
Still Have Questions?
If you couldn’t find the answer you’re looking for, feel free to contact us.
LuxeLenz
Real Estate Photo & Video Editing
Email: info@luxelenz.com
Phone / WhatsApp: +92 3457050828
We’re happy to discuss your project and answer any questions you may have.
